Accessibility

Committed to an inclusive experience

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Prima Living Management Limited Partnership (“Prima Living”) is committed to the principles of independence, dignity, integration, and equality of opportunity for people with disabilities. We are committed to meeting the accessibility needs of residents, families, visitors, employees, and members of the public in a timely manner.

We work to identify, prevent, and remove barriers to accessibility and to meet the requirements of Ontario’s Accessibility for Ontarians with Disabilities Act (AODA) and its Integrated Accessibility Standards Regulation. In British Columbia, we are guided by the goals of the Accessible British Columbia Act and apply consistent accessibility practices across our operations.

Customer service

We provide accessible customer service. People with disabilities receive our services and facilities in a way that respects their dignity and independence, including the use of assistive devices, service animals, and support persons.

Information and communications

Upon request, we will provide, or arrange for the provision of, accessible formats and communication supports in a timely manner, taking into account the person’s needs. We work to ensure our Website and web content conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. [Review note: WCAG 2.1 AA is the recommended target; Ontario’s legal minimum is 2.0 AA. State only the level your build will actually meet.]

Our ongoing website accessibility efforts include clear, readable text and sufficient colour contrast; descriptive headings and consistent navigation; text alternatives for images; keyboard-accessible navigation; compatibility with screen readers and assistive technologies; captions for video where available; and clearly labelled forms.

Employment

We are committed to fair and accessible employment practices, including accessible recruitment and selection, individual workplace accommodation, and accessible return-to-work processes for employees with disabilities.

Training

We provide training on accessibility requirements and on the Ontario Human Rights Code as it relates to people with disabilities to employees and others who interact with the public on our behalf or who help develop our policies.

Feedback and requesting accessible formats

We welcome your feedback on the accessibility of our Website and services, and you may request information in an accessible format or with communication supports. We will respond in a timely manner. Please contact:

Accessibility Program Manager

Prima Living Management Limited Partnership

Suite 300, 960 Quayside Drive, New Westminster, BC V3M 6G2

info@primaliving.ca | 647 475 1576

After submitting your application or inquiry, a consultant will:

• Answer your questions
• Discuss residence availability
• Help you explore living options
• Guide you through the next steps