Website Terms of Use

Clear guidelines for using our website

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These Terms contain legal obligations. Please read them before using this Website.

1. Acceptance of these terms

These Website Terms of Use (“Terms”) govern your access to and use of the website at www.primaliving.ca (the “Website”), owned and operated by Prima Living Management Limited Partnership (“Prima Living”, “we”, “us”, “our”). By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website. We may revise these Terms at any time by posting an updated version; continued use after changes are posted means you accept them.

2. Informational purposes only — not medical advice

The content on the Website is provided for general information about our communities and services. It is not medical, health, legal, or financial advice, and it is not a substitute for professional advice or for the specific terms of any residency or care agreement. Always seek advice from a qualified professional regarding care decisions, and confirm details such as availability, services, and pricing directly with us.

3. Permitted use and restrictions

You may use the Website for lawful, personal, non-commercial purposes only. You agree not to misuse the Website, interfere with its operation or security, or attempt unauthorized access. You may not copy, reproduce, distribute, scrape, harvest, or create derivative works from the Website or its content without our prior written permission, except as permitted by these Terms or applicable law.

4. Intellectual property

The Website and its content — including text, graphics, logos, images, design, and the “look and feel” — are owned by or licensed to Prima Living and are protected by copyright, trademark, and other laws. Trademarks and logos may not be used without our prior written consent.

5. Third-party links

The Website may contain links to third-party websites, provided for convenience only. We do not control or endorse them and are not responsible for their content, policies, or practices. Accessing them is at your own risk; please review their terms and privacy policies.

6. Accounts and passwords (optional)

If the Website offers registration or accounts, you agree to provide accurate information, keep your password confidential, and remain responsible for activity under your account. Notify us immediately of any unauthorized use.

7. User-submitted content and reviews (optional)

If the Website lets you submit content (such as reviews, ratings, or comments), you are responsible for it and confirm you have the right to share it. You must not submit content that is unlawful, infringing, misleading, or that violates others’ privacy. You grant us a licence to use submitted content in connection with operating and promoting our services, and we may remove content at our discretion.

8. Chatbot / automated tools (optional)

If the Website offers an AI chatbot or similar automated tool, its responses are generated automatically for general information only and may be incomplete or inaccurate. Do not submit sensitive health, financial, or confidential information through it, and verify important details with us directly. Your use is also subject to our Privacy Policy.

9. Disclaimers

The Website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including accuracy, completeness, reliability, merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

10. Limitation of liability

To the fullest extent permitted by law, Prima Living and its affiliates, and their respective directors, officers, employees, and agents, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss arising from your use of or inability to use the Website or any linked content, even if advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless Prima Living and its affiliates from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Website or your breach of these Terms.

12. Your representations

You represent that you have reached the age of majority in your jurisdiction of residence, that you will use the Website only as permitted by these Terms, and that you are able to enter into and abide by these Terms.

13. Changes and termination

We may change, suspend, or discontinue any part of the Website at any time, and we may suspend or terminate your access at our discretion, with or without notice. Provisions that by their nature should survive termination will continue to apply.

14. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles, and you agree to the jurisdiction of the courts of that province.

15. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

16. General

These Terms are the entire agreement between you and Prima Living regarding the Website and supersede prior understandings. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. We may assign these Terms; you may not.

17. Contact us

Prima Living Management Limited Partnership | Suite 300, 960 Quayside Drive, New Westminster, BC V3M 6G2 | info@primaliving.ca | 647 475 1576

After submitting your application or inquiry, a consultant will:

• Answer your questions
• Discuss residence availability
• Help you explore living options
• Guide you through the next steps